Increasing State Bank’s Mortgage Sales Volume within 6 Months by Improving Applications Quality, Reducing Processing Times by 15%, and Adjusting Credit Policy
The Client
Is a major State-Owned Bank in Indonesia.
Business Challenge
How to increase sales volume by reducing rejection rate, accelerating processing time, and improving current policy and capabilities?
Approach & Framework
Bester & Co. designed a comprehensive solution leading to the increased approval rate by refining business process, implementing screening tools, and making changes to the credit policy based on data mining and analysis.
Bester & Co. developed solution in the form of new business process complete with aligned organization structure & KPI. Bester & Co. also used their proprietary data analytics methodology to improve Client’s risk policy. The solution was implemented at two of the biggest Regional Offices and delivered better than expected results within 6 months. Bester & Co. also activated the solution through focused capability enhancement programs and Business Accountability Sessions© (BAS©).
The Results
Increased application approval rate
Reduced application return numbers
Increased credit approval volume
Faster processing time
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The Results
Increased application approval rate
Reduced application return numbers
Increased credit approval volume
Faster processing time
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